For information about our services, visit the IPTV UK homepage. To contact our data team, use the details in our Contact page.

1. Introduction

IPTV UK ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Data We Collect

We collect the following personal information when you use our service:

  • Contact information provided via WhatsApp (phone number, display name)
  • Email address when provided voluntarily
  • Payment transaction information (amount, date — we do not store full payment details)
  • Technical data including IP address, device type and app version for troubleshooting
  • Communication history for support purposes

3. How We Use Your Data

Your personal data is used to:

  • Provide and manage your IPTV UK subscription
  • Deliver account credentials and technical support
  • Process payments and maintain billing records
  • Communicate service updates, outages and renewal reminders
  • Improve our service based on usage patterns (anonymised)

4. Legal Basis for Processing

We process your data under the following legal bases: Contract (to fulfil your subscription), Legitimate Interests (to improve our service and prevent fraud) and Consent (for marketing communications you have opted into).

5. Data Sharing

We do not sell your personal data to third parties. We may share data with payment processors, fraud prevention services and technical infrastructure providers who are bound by appropriate data processing agreements.

6. Data Retention

We retain your personal data for as long as your account is active plus 6 years for tax and legal compliance purposes. You may request deletion at any time subject to legal retention requirements.

7. Your Rights

Under UK GDPR you have the right to: access your personal data, correct inaccurate data, request erasure, object to processing, request restriction of processing and data portability. Contact us at info@iptvuk.sbs to exercise any right.

8. Cookies

Our website uses essential cookies required for functionality. See our Cookie Policy for full details.

9. Security

We implement appropriate technical and organisational measures to protect your data including encryption in transit, access controls and regular security reviews.

10. Contact

For privacy enquiries: info@iptvuk.sbs | Mountview Court, Friern Barnet Lane, Whetstone, London