We encourage all customers to use our free trial before purchasing. Full service details are available on the IPTV UK homepage.
Our Commitment
IPTV UK aims to provide an exceptional service. We offer a free trial precisely so customers can test our service before committing to a paid subscription. This means we operate a limited refund policy for paid subscriptions.
Free Trial First
We strongly encourage all prospective customers to use our free trial before purchasing. The trial provides full access to all channels and features, giving you a complete picture of the service quality.
When Refunds Are Available
Refunds may be issued in the following circumstances:
- Technical failure: Where a confirmed technical issue on our side prevents service access and cannot be resolved within 48 hours despite reasonable troubleshooting
- Duplicate payment: Where a payment error results in duplicate charges
- Billing error: Where you have been charged an incorrect amount
Non-Refundable Situations
Refunds are not available for:
- Change of mind after purchase
- Issues caused by your internet connection, device or third-party app configuration
- Partial subscription periods (e.g. wanting to downgrade mid-subscription)
- Subscriptions where a free trial was used and the service was working correctly
How to Request a Refund
Contact our support team via WhatsApp or email info@iptvuk.sbs within 7 days of purchase. Include your order details and a description of the issue. We aim to resolve all refund requests within 5 business days.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law. If you believe you are entitled to a refund under your statutory rights, please contact us to discuss.